Launch your project

An icon is a simple symbol that is immediately recognizable as a part of your brand (e.g. the Nike swoosh).

A submark is a similar but simplified variation of the primary logo for use in situations where the main logo is not the best fit.

A secondary/alternate logo is another version of the primary logo with a slight difference, depending on the components and layout of the primary logo.

Your Brand Guidelines document is your brand bible that helps to ensure cohesion & clarity in every application of your branding. This document includes guidelines, instructions & advice on the usage of your logos, logo variations, colors, fonts & files.

Website hosting is a service that makes your website's content accessible on the internet. When you purchase a hosting plan, you are renting space on a physical server to store all the website's files and data. It’s like renting an apartment, but for a website. Squarespace and Shopify provide hosting as a part of their subscription service. We will provide you with assistance and clarity on selecting the best plans and products for the needs of your project.

For every project, we will send you a Brand Questionnaire and a Project Preparation Tasklist.

In general, we will also ask you to let us know more about the following:

1. Your target audience and ideal client or customer

2. Your business intention/mission statement

3. Your products and services

4. Your competitors/compeers

5. A general idea of design styles that you like/dislike to help us learn more about your design preferences.

In general, yes. We will work with you in the weeks leading up to your project to gather the necessary copy, content & media for your project.

A domain name, or domain, is the name of a website that you can type into your web browser to access it. It's like the street address of a house, but for a website.

A domain name will need to be purchased for all website projects (if not provided). Domain names are relatively inexpensive to register and renew yearly ($7 to $30 USD per year). We will provide you with assistance and clarity on selecting the best plans and products for the needs of your project.

We don’t. Please expect to purchase a Squarespace Business of Commerce plan, Shopify Basic plan and/or a domain name (if not already purchased) during the branding process. We will provide you with assistance and clarity on selecting the best plans and products for the needs of your project.

No, we don't expect you to be readily available at all times throughout the entire project.

In general, we request that any communications you receive from us are returned within 3 business days for brand + web projects and 1 business day for intensives.

We do our best to accommodate all timelines. Our recommendation is to get in touch with us as soon as you know that you need to work with a branding & marketing agency, leaving ample time for us to make magic and meet your deadline.

In short, we don’t maintain your website after launch & handover.

Ongoing website design, development & maintenance services are available on retainer for businesses that require regular web-related services. Please inquire for more information about our retainer services at [email protected].

For general ongoing website maintenance, we teach you how to perform routine website maintenance tasks during our handover meeting upon completion of the project. For your convenience, this meeting is recorded and shared with you after the meeting is complete. In general, websites built on Squarespace require very little to no ongoing maintenance.

One person will be assigned to collaborate with you on your project from beginning to end. Other team members may be in contact with you to liaise, send payment reminders and/or request & exchange project materials. You are more than welcome to reach out to any of us throughout the project! We are all available to assist you however we can.

Yes. One of our core values is that websites are supposed to empower businesses and their owners. By building our websites in user friendly platforms and providing website management training, we are confident that you will have full control over the content of your website at all times.

Not at this time. One of our core values is that websites are supposed to empower businesses and their owners. We praise Squarespace & Shopify for offering user friendly technology and are passionate about creating websites in these platforms.

In a traditional web design & development practice, wire-frames are provided before website development begins. Within our process in Squarespace & Shopify, we go directly into an on-platform design to ensure you have a working website to review during each design refinement period.

We manage and create engaging, results-driven content for Instagram, Facebook, TikTok, Threads, LinkedIn and X (Twitter). For more information, please don’t hesitate to reach out to us at [email protected].

As a guideline, our 2 week brand & web intensives are priced at $2,500 USD (including tax) and our brand + web projects begin at $4,000 USD. Payment plans are automatically incorporated into all projects. For smaller projects, we offer half-day (4 hour) & full-day (8 hour) package rates.

To get a specific quote for your project, please do not hesitate to get in touch with us. We look forward to learning more about how we can be of service to you and your project.

2-week intensive projects have a 50% non-refundable booking deposit. 1 & 2 month brand + web projects have a 30% non-refundable booking deposit.

Payments can be made via debit/credit card (including Visa, Mastercard, American Express, Discover, JCB & Diners Club), bank debit (available for United States, Australia, New Zealand & Europe), ACH bank transfer or Zelle (USA only).

Payments made via debit or credit card are subject to a 2.9% card processing fee. There are no fees for payments made via Zelle, ACH bank transfer, or bank debit.

Yes. Payment plans are automatically incorporated into all intensives & brand + web projects. There are no interest/financing fees for payment plans.

Payments can be made via debit/credit card (including Visa, Mastercard, American Express, Discover, JCB & Diners Club), bank debit, ACH bank transfer or Zelle. Payments made via debit or credit card are subject to a 2.9% card processing fee. There are no fees for payments made via Zelle, ACH bank transfer, or bank debit.

Because of the time commitments & digital nature of this work, we don’t offer refunds if you change your mind or decide to cancel the project before the completion date.

We understand that digital marketing is a significant investment and don't take our responsibility to deliver outstanding work & results lightly. So far, we pride ourselves on a track record of perfect client satisfaction. Rest assured that we go above & beyond to ensure that you are genuinely in love with the final product.

We do. A brand + web project can be put on rush for a 20% project fee.

We would love to hear from you. Please reach out to us at [email protected] for assistance.