Launch your project

We like to start by connecting with you over a 15 minute Zoom call to get to know you and your business personally. This helps us to truly understand and connect to your vision.

After our call, we’ll send you a quote and have a project contract drafted. When the contract is ready, we meet on Zoom again to talk through the terms of the contract and answer any questions that you may have about payments, timelines and the collaborative process. Once the project contract has been signed and the deposit has been made, we will send you a tailored checklist of materials & information to prepare for the project so that we can use our time efficiently.

Throughout the design process, you can expect regular communication from us. We enjoy a collaborative process and always welcome any contributions you may have to the project. Once you’re in love with the final result, we will prepare your website and/or branding files for launch and/or exporting.

If you’re working with us on a website design & development project, we’ll launch your new website together and begin the website ownership transfer process. We’ll also go over any required website maintenance & management via Zoom so that you feel confident with making any desired edits and updates to your website independently.

If you’re working with us on a branding project, we will begin to export the files in a variety of different formats, colors and sizes so you always have the right logo file on hand for any given situation.

One person will be assigned to collaborate with you on your project from beginning to end. Other team members may be in contact with you to liaise, send payment reminders and/or request & exchange project materials. You are more than welcome to reach out to any of us throughout the project! We are all available to assist you however we can.

For all intensive projects, yes.

For brand + web projects, your content & media will need to be ready by the website design & development phase which is roughly 2-4 weeks into the project, depending on how long your project is. Copywriting services are provided for all brand + web projects and can be added to a intensive project package for an additional fee.

Yes. Weekly or fortnightly payment plans are automatically incorporated into all intensives & brand + web projects, depending on the project timeline.

We do our best to accommodate all timelines. Our recommendation is to get in touch with us as soon as you know that you need to work with a branding & marketing agency, leaving ample time for us to make magic and meet your deadline.

Yes. In general, requests will need to be returned within 2 business days for brand + web projects and 1 business day for intensives.

An icon is a simple symbol that is immediately recognizable as a part of your brand (e.g. the Nike swoosh).

A submark is a similar but simplified variation of the primary logo for use in situations where the main logo is not the best fit.

A secondary/alternate logo is another version of the primary logo with a slight difference, depending on the components and layout of the primary logo.

We do. A brand + web project can be put on rush for a 20% project fee.

A brand guidelines document will include all logos & variations, color & font palette, brand keywords, visual inspiration, logo usage guidelines and file usage guidelines & advice. This is a crucial document for any brand owner that ensures cohesion & clarity in every situation and collaboration that involves your brand.

All payments can be made by credit/debit card (Visa, Mastercard, American Express, Discover & Diners Club), ACH bank debit (available for United States, Australia, New Zealand & Europe) or Zelle (USA only) depending on your preference. Credit/debit card payments are subject to a 2.9% processing fee. ACH bank debits & Zelle are free.

A completed brand questionnaire, a completed project preparation task list, a general idea of your target audience & ideal client/customer, a business intention/mission statement, a list of products and services, a list of competitors/compeers and a general idea of design styles that you like/dislike.

Intensive projects have a 50% non-refundable booking deposit. The remaining amount is divided into two weekly payment installments that are due upon commencement of the intensive and upon completion of the intensive (end of week 2).

Branding + web projects have a 30% non-refundable booking deposit. The remainder of the project is divided into in weekly payment installments until the project is completed.

Website hosting is a service that makes your website's content accessible on the internet. When you purchase a hosting plan, you are renting space on a physical server to store all the website's files and data. It’s like renting an apartment, but for a website. Squarespace and Shopify provide hosting as a part of their subscription service. We will provide you with assistance and clarity on selecting the best plans and products for the needs of your project.

A domain name, or domain, is the name of a website that you can type into your web browser to access it. It's like the street address of a house, but for a website.

A domain name will need to be purchased for all website projects (if not provided). Domain names are relatively inexpensive to register and renew yearly ($7 to $30 USD per year). We will provide you with assistance and clarity on selecting the best plans and products for the needs of your project.

We don’t. Please expect to purchase a Squarespace Business of Commerce plan, Shopify Basic plan and/or a domain name (if not already purchased) during the branding process. We will provide you with assistance and clarity on selecting the best plans and products for the needs of your project.

In short, we don’t maintain your website after launch & handover.

Ongoing website design, development & maintenance services are available on retainer for businesses that require regular web-related services. Please inquire for more information about our retainer services at [email protected].

For general ongoing website maintenance, we teach you how to perform routine website maintenance tasks during our handover meeting upon completion of the project. For your convenience, this meeting is recorded and shared with you after the meeting is complete. In general, websites built on Squarespace require very little to no ongoing maintenance.

Not at this time. One of our core values is that websites are supposed to empower businesses and their owners. We praise Squarespace & Shopify for offering user friendly technology and are passionate about creating websites in these platforms.

Yes. One of our core values is that websites are supposed to empower businesses and their owners. By building our websites in user friendly platforms and providing website management training, we are confident that you will have full control over the content of your website at all times.

In a traditional web design & development practice, wire-frames are provided before website development begins. Within our process in Squarespace & Shopify, we go directly into an on-platform design to ensure you have a working website to review during each design refinement period.

A call will take place upon inquiry, upon delivery of the project contract, on the first day of the project and upon completion of the project. Throughout projects & intensives, we invite you to connect with us via email or via message and/or voice note on WhatsApp or Telegram.

We don’t offer refunds if you change your mind or decide to cancel the project before the completion date. This is due to the time demanding nature of our work.

We understand that digital marketing can be a significant investment. Please rest assured knowing that we go above and beyond to make sure that you are more than satisfied with the final product. Your satisfaction is paramount to us and we pride ourselves on our track record of perfect client satisfaction.

We would love to hear from you. Please reach out to us at [email protected] for assistance.

As a guideline, our 2 week brand & web intensives are priced at $2,000 USD (including tax) and our brand + web projects begin at $3,000 USD. Payment plans are automatically incorporated into all projects. For smaller projects, we offer half-day (4 hours) & full-day (8 hours) package rates.

To get a quote for your project, please do not hesitate to get in touch with us. We look forward to meeting you and learning more about your upcoming project.

We manage and create engaging, results-driven content for Instagram, Facebook, TikTok, Threads, LinkedIn and X (Twitter). For more information, please don’t hesitate to reach out to us at [email protected].